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Grievance Redressal

The following procedure shall be followed for registering your complaint with us

Level 1:- All the clients having complaint regarding any service or otherwise shall reach us on our WhatsApp at new number : +918904792292 (old Inactive number :+918884408009) or write a mail at support@vvinfine.com. To ensure timely recording and recognition of the grievance, the respective department shall revert w.r.t redressal of such complaint in 7 business days.

Level 2:-If the client still wants to escalate the complaint, he/she can approach (Compliance Team) at support@vvinfine.com. We shall ensure to resolve the redressal with in 7 business days.

Level 3:- If the client still wants to escalate the complaint, he/she can approach grievance@vvinfine.com. Grievance Team being the decision making authority would be able to resolve the redressal in 7 business days.

Please note that in case client marks a copy of mail to all the levels, it will not be considered as escalated matter, it shall in any case start from level 1 and only in case of a separate mail after expiration or reply from the previous level shall the complaint be considered at next level.

For Quick Call support, we can be reached at given new number : +918904792292 (old Inactive number :+918884408009).

Disclaimers:
Investments in securities market are subject to market risks. Read all the related documents carefully before investing.
The information is only for consumption by the intended recipient and such material should not be redistributed.
Registration granted by SEBI, enlistment as IA with Exchange and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors.

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Terms & Conditions:
1. Part Payments must be completed within 30 days for service continuation.
2. Services rendered are non-transferable.
3. You here by accept the terms and conditions of Vvinfine (www.vvinfine.com). 
4. Stock market is subjected to market risk. Always trade with caution based on your risk apetite, how ever it is advised or suggested to deploy 20% of your total capital per trade with maximum risk of 2% on the total capital per trade or 15%-20% max on the deployed capital which ever is lessar. Example : 2% of 1 lakh is 2000 Rs and if you are deploying 20000 Rs for a trade then risk @ 15% that is 3000 / if you are deploying 20000 Rs for a trade then risk @ 20% that is 4000 Rs. Now in this trade your risk should be 2000 Rs. (This is advised)
5. It is advisable not to hold more than 3 open positions at any given point in time or not to deploy morethan 60% of your total capital.

 

The examples provided are for general risk education only and should not be construed as personalised capital allocation advice. Clients are responsible for determining their own risk exposure.

 

Risk Note:
This is a non-discretionary input. Client decides execution, quantity and exit independently.

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​​Note:

We accept payments only in our registered bank accounts as displayed on our website payments page

We do not have any other branches or sub-branchesCustomers are advised to reach out to us on our registered numbers i.e. new number : +918904792292 (old Inactive number :+918884408009).

For watsapp support contact us on new number : +918904792292 (old Inactive number :+918884408009). This is the only watsapp number for vvinfine

Clients may choose to apply stop-loss as a personal risk management measure. Execution and modification of stop-loss is solely at the client’s discretion.

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